Scheme Nickname: 
PRC General Complaint Scheme

This is the general scheme by which the Postal Regulatory Commission processes complaints. These complaints can come from a variety of sources, including: employees, labor groups, customers, etc.

Adjudication Levels: 
LevelName of OfficeAre administrative appeals permitted from final decisions at this stage?
Hearing Level
Yes (Some Types of Cases)
Appeal Level 1
Comments/Notes on Adjudication Structure: 
Complaints are first filed and heard in the Office of Secretary and Administration by a hearing examiner who issues an "intermediate decision." If a party is unsatisfied with the intermediate decision, they may appeal the decision to the Postal Regulatory Commission.
Types of Adjudication: 
Type B
Verified by Agency: 
Not verified
Is this a Major Adjudication: